AGENDA - Sunday 31st March

9:30 – 9:35


Cassandra Zanelli

Solicitor and Partner, PM Legal Services


9:35 - 10:20


Managing Major Loss
Paul Robertson

Managing Director, Midway Insurance

The first session of the morning simulates the journey of discovery faced by a property manager coming into work to discover one of their blocks has suffered a major fire overnight. This lively and interactive session is designed to prepare a property manager for the unexpected and avoid some common pitfalls. This is a must attend session for any property manager who has never faced a major insurance claim before and it presents a serious subject in a light hearted and dynamic format. Prepare for the unexpected.


10:20 – 10:50

Managing Agents and Social Housing Managers - Working Together

Alan Wake

CEO, National Leasehold Group

An interactive session looking into how sector colleagues can work together in a better way to improve services on estates with numerous managing entities. What are the key problems identified, how should we address disputes and how can we better inform customers ultimately receiving services from different entities.


Crisis PR and Personal Branding
Simon Gorman

Head of Marketing, Keebles LLP

An overview of Crisis PR and the importance of creating a personal brand.




10:50 - 11:10


11:10 – 11:40


Managing out of hours
Colin Stokes

Managing Director, Adiuvo

More details coming soon….


11:40 – 12:10


Managing Major Works Projects
Julian Davies

Managing Director, Earl Kendrick Associates

Major works projects are part of a property manager’s repertoire. But what should property managers expect? and how can PM’s work more effectively with the surveying/ professional team?



12:10 – 12:40


Flat front doors
Cassandra Zanelli and Bradley Parker

Solicitor & Partner, PM Legal Services and Future Fire Systems 

With fire safety high on the agenda of any property manager, how to deal with flat front doors is a recurring problem. We’ll look at the importance of flat front doors, what to look for in your periodic inspections, and provide some practical tips for dealing with non-compliance.


12:40 - 13:00

Closing RemarkS