Mindfulness Meditation and Purposeful Movement
Kevin Fairless

Head of Training & Qualifications, IRPM

Morning session to centre ourselves for the day

  • Mindful movement can help you tap into that space beyond your busy mind where you are already calm and clear.

  • It focuses on bringing awareness to the present and commit to thinking things through, exploring new ideas, coming up with different strategies to approach challenges.


9:30 - 9:35


Jeff Platt

Managing Director, Section 20


9:35 - 10:20


Question Time Panel: Everything you ever wanted to know about leasehold, but were too afraid to ask…

We’ve assembled a panel of leading experts from across the property management sector to answer questions from our delegates on all things property management related.


10:20 – 10:50

Reinstatement Costs Assessments: to add vat or not to add vat?
Martyn Barrett

Director, Barrett Corp and Harrington Limited

More details coming soon….


10:50 - 11:10


11:10 – 11:40


Management companies: whose decisions are they anyway? (and how should they be made?)
Cassandra Zanelli and Jennifer Knibbs

Partner and Senior Paralegal, PM Legal Services

Decisions are made pretty much daily by management companies, but who should be responsible for those decisions, and how should they actually be made?


Accounting Troubleshooting
Jonathan Walton

Director, Whitley Stimpson

More details coming soon…..


The changing face of property management in Social Housing
Alan Wake

CEO, National Leasehold Group

A look at the different challenges now facing Housing Associations/ Local Authorities and how, as organisations, they are moving away from the traditional social landlord set-up. Reform and regulation, changes in the financial landscape, safety issues, complex multi-tenure developments and new tenure types have all created issues for those in social housing, their customers and stakeholders. What are the major concerns moving forward and what’s being done to address them?


11:40 – 12:10


Short-term Lettings (the Airbnb effect)
Robert Brown

Barrister, Selborne Chambers

What practical steps can agents take to address the modern phenomenon of short-term Airbnb-style letting, exploring the possible breaches, the action management companies and landlords could take, and the possible outcomes for leaseholders.


Managing Fire Risk in Communal Areas
Bradley Parker

Future Fire Systems

More details coming soon….

Listening to the Voice of the Consumer
Kevin Fairless

Head of Training & Qualifications, IRPM

Helping delegates to design a complaints procedure

  •  Developing a complaint-friendly culture in your organisation

  • The different service worlds and customers. Look at why some customers complain and why some don’t

  • Recognise the common organisational reactions to complaints. Understanding the business needs and commercial implications

  • Identifying the barriers to a successful complaint management strategy. Set out your complaint management action plan

12:10 – 12:40


Legal Update: Part 1
Cassandra Zanelli

Partner, PM Legal Services

In the first part of our legal update, we’ll explore the important decisions of the Courts and Tribunals over recent months, looking at the practical impact of these decisions on managing agents.


12:40 - 13:40


13:40 – 14:10

Qualifying Long Term Agreements
Robert Brown

Barrister, Selborne Chambers

The Court of Appeal in Corvan shone the spotlight on QLTAs in the context of management agreements. But MAs are just one of a potential number of contracts in place for any development. We’ll explore what the Courts and Tribunals will consider when they’re considering whether your contracts are QLTAs, and provide some practical tips at the kind of things that should (and shouldn’t) feature in your contracts.


14:10 – 14:40

Are you EV ready? Your residents are; is your block?
Jamie Willsdon and Jennifer Knibbs

Director, Future Group and Senior Paralegal PM Legal Services

By 2040, the Government are likely to have banned the sale of diesel and petrol vehicles. How will our sector prepare for this? A recent YouGov survey suggest the public are now more ready than ever to ditch petrol and diesel, with 1 in 5 thinking about purchasing an electric vehicle in the next three years.

What’s the impact of this on block management, and are our blocks ready to adapt (and be adapted)?


14:40 – 15:10

Insurance dirty secrets
Paul Robertson

Director, Midway Insurance

A brief look at some of the unspoken and questionable sides of block insurance. In this session we briefly explore:

  • Captives – a money making venture?

  • What is a reasonable commission level

  • Company Secretary – a route to avoid regulation

  • VAT – how it can increase a freeholder’s income

  • Contract works – is this a major threat

  • Subrogation – blame the managing agent

Am I a CDM Compliant Client?
Robert Price

Head of CDM, Tetra Consulting

An interactive session covering duties under the CDM Regulations 2015, together with a construction health and safety update, including the HSE’s Construction Sector Plans and Sentencing Guidelines


Dealing with Leaseholder’s Requests for Information

Olivia Ford

Barrister, 4-5 Grays Inn Square

A session looking at landlords and property managers’ obligations when tenants request service charge information under section 22 and 23 of the Landlord and Tenant Act 1985.


15:10 – 15:30


15:30 - 16:00

Managing your Responsibilities and Bringing Greater Visibility & Management of your Risk

Robert Taylor

Head of H&FS, Tetra Consulting

Join one of the UK’s leading Independent Health & Safety consulting companies for an interactive session on how to maintain Risk & Compliance across all areas of Commercial, Residential or mixed property portfolios.


Recruitment & Retention

David Hurren

COO, Abbatt Property Recruitment

A modern approach to managing the lifecycle of employees.

This includes practical tips to improve your employees’ retention looking at recruitment, on boarding, development, retention and off boarding


The Importance of a PPM

Andrew Bannister

Director, Earl Kendrick North

In this session, we’ll look at the importance of planning for major works and how to facilitate the smooth running of a major works project.


16:00 – 16:30

Positive Psychology - the Pursuit of Happiness
Kevin Fairless

Head of Training and Qualifications, IRPM

Discovering what makes people happy

  • what is ‘happiness advantage’ and how does it link to the psychology of success?

  • By raising positivity in the present, the brain experiences the ‘happiness advantage’, your intelligence rises - in fact - every single business outcome improves

PropTech: innovator or disruptor?
Tom Shrive



16:30 – 17:00

Practical Operation Guidance for Managing TUPE
David Hurren

COO, Abbatt Property Recruitment

A brief insight which aims to help you navigate your way around the complex TUPE process, using real life examples and an interactive style.


17:00 – 17:30

Legal Update Part 2
Cassandra Zanelli

Solicitor and Partner, PM Legal Services

In this second part of our legal update, we continue our exploration of the recent decisions of the Courts and Tribunals, and look forward to what 2019 might have in store.